Find out what you need to know here at VSweet Australia
Are your sweets vegetarian/vegan?
Our lollies are 100% vegetarian and vegan. All of our sweet treats are free from gelatine, honey, cochineal, milk, animal derived E numbers or colours, eggs and beeswax.
Are your sweets gluten free?
Many of our lollies are gluten free. You can view our ingredients list here. We have a Gluten-Free Party Mix as well as many individual lollies that are gluten-free. Please note we cannot ensure that the manufacturing facility in the UK do not handle gluten ingredients and therefore cannot claim to be 100% gluten-free. Apart from our Australian Made Lollies which are all 100% gluten-free.
Why does your packaging say "may contain" ingredients such as wheat or dairy?
May contain is due to an unlikely risk of cross contamination during manufacturing.
Will my orders delivery time be affect by the global pandemic?
Australia Post is experiencing an increase in demand and therefore there can be delays. Please understand that we process orders as quickly as possible but once we hand them over to Australia Post the delivery time is out of our control. Please see up-to-date delivery times with Australia Post here.
Is your packaging recyclable?
Where possible we only use packaging that’s either biodegradable, reusable or can be recycled. Our pouches are recyclable through the RedCycle initiative, these bins are located at your local Woolworths or Coles - www.redcycle.net.au to find your nearest location. Our postage bags are compostable and our boxes are recyclable and our care cards and tissue paper is made from recycled paper.
How long do the pouches keep for?
Our recyclable pouches show a ‘best before date’. They are heat sealed so they will stay fresh unopened for several months, however we do recommend eating them sooner than this, plus our lollies are so yummy you won’t be able to resist!
How can I pay?
We accept all major credit/debit cards (Visa, Mastercard, American Express), ApplePay, PayPal & AfterPay.
Do you ship Australian wide?
Yes we ship our sweet treats Australia wide in either compostable satchels or recyclable boxes.
Do you ship to New Zealand?
Yes we now ship to New Zealand so our friends across the pond can enjoy vegan-friendly lollies too.
How much does shipping cost?
At this current time we offer options of standard and express shipping with Australia Post. Cost is determined at checkout to offer the most cost effective options for our customers. We aim to get your lollies to you ASAP so many metro orders will arrive the next day. If you do need your order by a certain time/day please don't hesitate to contact us - firstname.lastname@example.org.
Will you let me know once you have shipped the order?
We will send an order confirmation once you place the order and then you will receive an email with shipping confirmation once our warehouse has dispatched your order.
Where are your lollies made?
We aim to bring you the best vegan lollies, some of our lollies are made in the United Kingdom and Sweden. We also have a Made In Australia range.
Can I amend my order?
We aim to process your order quickly to make sure you receive your sweets as soon as possible. You can amend your order as much as you like before payment once received your order will be sent out as per your order confirmation.
Do you issue refunds?
Our products are classed as perishable goods and therefore we cannot accept returns or refunds for change of mind. Please get in touch if you have questions or concerns about a specific item.
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us with any question at email@example.com.
Do you offer wholesale?
Yes we do, please get in contact for more details at - firstname.lastname@example.org
Please email email@example.com we are here to help with any questions or issues you may have.